If something is wrong with your order, we certainly want to help you. Please read the information below for more on how to proceed.

Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.

Did you receive a damaged or defective item? Please contact us via email or call us. Please include your Order Number, Your email, and Phone Number.

Are you missing an item? Check the packing slip that was included with your shipment. Sometime we may split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit My Account for estimated delivery dates for your order or contact us.

Did you receive the wrong item? Please contact us via email or call us. Please include your Order Number, Your email, and Phone Number.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit My Account. You can also contact us.