Returns / Exchanges / Cancellations:
Refunds will be issued, less a 15% restocking fee, for all returned items in original un-used and un-damaged condition, in the manufacturers original packaging along with all original documents and accessories. Items determined to have been used are subject to an additional 5% restocking fee. Outbound and inbound shipping charges will be deducted from the refund amount. Returns must be completed within 14 days from date of original purchase. All returns require prior approval and RMA number. Refunds are issued within 5 business days after receipt of all items. All parts sales are non returnable.
There is no restocking fee on exchanged items in original condition, with all associated parts, packaging and manuals. Buyer is responsible for all return shipping charges. Original shipping charges are non-refundable. An RMA number is required for all returns and exchanges and must be obtained over the phone.
III. Cancellations / Changes
Orders can only be canceled or changed prior to shipping. If the order has been shipped the return/exchange merchandise procedures apply. All cancellations/changes MUST BE DONE OVER THE PHONE. Email cancellations will not be accepted.
Taken from Terms & Conditions of Use